Was going to put this on Twitter, but can’t fit it all in 140 characters.

We are filled with sadness because we seem to be failing to communicate a very simple message to many of our customers:

PLEASE use the special payment form when sending your WU and MG payment details. Failure to do so means your order will not be processed. It will forever be “Waiting for payment..” status.

The payment form URL is on our web site after you complete your order, it’s also in the email we sent you when you completed the order. It’s also in our FAQ. Yet still far too many people are not using the payment form. This makes us very very sad.

Just in case you are interested to know why we insist on this, it’s two-fold. One reason is, the form catches any data entry errors and will not allow you to send incorrect or incomplete details. Before we used this form a shocking number of people could not seem to type their correct details and as a result wasted a lot of our time chasing them to get it right. Now the incorrect entries you can count on one hand each month. The other, more important, reason is because now your payment details go directly to the staff who will collect payment. This vastly speeds up the processing of your order, and usually gets your order shipped the same day or next day.

Remember, don’t submit that form more than once, that’ll immediately delay your order by a day or two because someone else will have to manually follow up with you.

So everyone: Please carefully read the emails we send you when you place your order. It’s not all boilerplate and they may contain instructions which have changed since your previous order.