Our “Frequent Flyer Program” is officially broken. We are aware that for many of our customers the program has worked perfectly, but many others report that it is not working properly, if at all. We don’t know why this is. This is a known bug but the French developer of our shopping cart software can not be persuaded to address the bug any time soon, so we will temporarily remove the FF program at the end of June. If you have collected any FF points, we recommend you redeem them before the end of June. We will reinstate the FF program just as soon as we have a bug fix from the developer. We apologize for the inconvenience.